Operations Coordinator Advanced English skills are required
Grandes Aventuras del Peru SAC
- Cusco
- Permanente
- Tiempo completo
Reporting to the Cuzco Operations Manager, the Operations Coordinator serves the needs of G Adventures customers internal and external. Duties will include working with suppliers and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with travelers. Support for the Cuzco Operations Manager to ensure accuracy of product and flow of operations.What youll be doing
Support the Global Sales and Brand teams in informationgathering and logistics related to travelers before arrival.
Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
Purchase Book all tickets and services required as per the trips technical itineraries. If required, organize every week, the budget required to realize those purchases.
Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes ontour and post tour changes where modifications to the system are needed so that invoices match the system when received. Assessment and communication of cancellation fees to Base Camp Ops. Will generally require collaboration with the buying team and negotiation with suppliers.
Organize all the pretour information needed by the travelers Welcome LettersWelcome Packages, checking Good to Go, boarding passes, reconfirmation of services in the case they can not be performed by the CEO or there is no CEO associated with the tour.
Run travelers briefing at the G Adventures office or at hotels when required and ensure all necessary information is provided to the travelers.
Take part in the rental process of equipment during the Welcome briefing and ensure payment is taken and recorded accordingly.
Monitor the information in the Slack trip channels and make sure all necessary information is provided there. At the end of the trip, archive the trip channels as necessary.
Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.
Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEOs and providers informed.
Through a deep knowledge of the region, assist the Latam reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary.
Support the Customer Solutions team for ontour and posttour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.
In case of Emergency, you might be required to assist outside of regular work hours.
To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities
Desired Skills and Experience
Must Have
Highly proficient in English both written and spoken
3 years experience in the travel industry
Computer skills
Able to work on a Sunday to Thursday 5 daysweek work schedule
Familiarity with Regional Geography
Excellent Customer Service and Listening Skills
Problem SolvingComplaint Resolution
Decision Making Skills
Team Player, Flexible, Cooperative Approach
Self Motivated and Goal orientated
Excellent Attention to Detail, Well Organized
Positive and Innovative Attitude
Good time management skills
Nice to Have
Knowledge of G Adventures product in the region
Vocational Qualification related to Travel TourismBusiness
What do we offer you
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource GroupsBolsa de trabajo Perú ofrecemos puesto de Operations Coordinator para el sector de Hosteleria Turismo en la empresa Grandes Aventuras del Peru SAC de Cusco. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo completo.
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