Customer Success ManagerB)
- Lima
- Permanente
- Tiempo completo
- Demonstrate strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
- Exhibit excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.
- Be highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.
- Display a proactive and solution-oriented mindset, consistently looking for ways to improve client engagement and satisfaction.
- Prior experience working in the EdTech or tech industries, with a solid understanding of the challenges and opportunities in these sectors.Nice to Have- Experience in process building and continuous improvement initiatives within a customer success framework.
- Background in project management or team leadership, with the potential to grow into higher leadership roles as our customer success framework expands.What you will do:- Act as the primary point of contact for B2B clients, ensuring clear communication, timely support, and proactive management of their needs.
- Coordinate guidance roles (experts, tutors, technical support, reviewers) to deliver a seamless and high-quality learning and onboarding experience.
- Collaborate with internal teams (Sales, Product, Technical Support, and Experts) to align client expectations and ensure smooth resolution of issues.
- Monitor client engagement, retention rates, and usage data to identify trends, address challenges, and optimize the customer journey.
- Organize check-ins, feedback sessions, and improvement initiatives to strengthen client relationships and drive customer success.
- Create impactful presentations, reports, and visual content with tools like Miro, Figma, Canva, Google Suite; manage multi-channel communication (Slack, WhatsApp, email).What we can offer you:- Competitive compensation range: $2,500 - $3,000 pending experience and skills.
- Full time, remote opportunity: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
- Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
- Opportunities to grow: We are a growing team with a expanding client base, there are several opportunities to grow professionally with us!Disclosures- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
- Nebius Academy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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