User Operations Intern

Lima
Prácticas
Tiempo completo

Hace 1 mes

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit:#LI-Hybrid Team Overview:We are looking for a data-driven, analytical Operations Intern who is passionate about using numbers to solve real-world problems. In this role, you will analyze data, optimize processes, and support strategic initiatives to improve how our partners operate. Role Responsibilities:

Collect, clean, and analyze operational and performance data
Build dashboards and visual reports using Google Sheets and other visualization tools
Write and optimize SQL queries to extract and analyze data from databases
Define and monitor key business metrics (KPIs) and create weekly/monthly reports
Support decision-making with insights from data analysis and forecasting models
Collaborate with cross-functional teams (product, customer support, marketing) to align insights with business strategies
Contribute to the design and evaluation of operational experiments and A/B tests

Role Qualifications:

Currently enrolled in or recently graduated from a university program in Mathematics, Data Analysis, Statistics, Economics, Engineering, or a related discipline
Strong analytical and quantitative skills
Proficient in Google Sheets or Excel, including pivot tables, formulas, macros and charts
Familiar with SQL (writing queries and working with relational databases)
Understanding of statistics and data analysis techniques
Curious, detail-oriented, and eager to learn and take initiative
Bonus: Experience with Python (pandas), R, Looker Studio, or data visualization tools

EEO Statement:

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

DiDi Global

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