CRM Consultant TCS318
- Arequipa
- Permanente
- Tiempo completo
Reporting to the Competency Center Director integral part of Questel’s Competency Center Team, this role is responsible to work closely with the Sales Operations and ERP teams to configure, enhance, and incorporate Salesforce (CRM) and Dealhub (CPQ) to meet the global sales process needs.**Principal Duties & Responsibilities**:- Contribute to the ongoing projects of the CRM Team
- Support Salesforce and Dealhub users as an expert
- Roll out CPQ and CRM features for the new divisions in the group
- Support and train users; write user guides and technical documents
- Administer and maintain the solutions, ensure system integrity, and manage rights and roles
- Contact the solution editors for issue escalation and follow-up with the resolution
- Develop customized reports and maintain existing reports
- Setup data exchanges (API) with CMDM, ERP and BI tools
- Contribute to the sales process analysis and identify the best practices for central organization
- Work on special projects and other duties as assigned by management
**Qualifications & Skills**:- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function._*
Education and Experience:- Minimum of 3 years’ experience as a CRM consultant required. In addition, the following combination of education, experience and training which provides the following knowledge, skills and abilities:- Competency in Salesforce which includes a basic understanding of Salesforce Flow Automation, with the expectation of becoming an expert
- Competency in CPQ, ideally with Dealhub
- Comfortable working remotely and within a multinational/multicultural environment
- Ability to work with internal clients and establish strong relationships with all levels of management
- Demonstrated skills in project management, negotiations and problem solving
- Ability to effectively multi-task in stressful situations
- Ability to work independently with mínimal supervision and as part of a team
- Complete heavy workload within an established time frame
- Motivated with a willingness to take initiative and complete assignments
- Willing to participate in a culture of responsiveness to strengthen relationship and ensure the needs and time of others are met and respected
- Fluent in English
- Fluency in a second language, other than English is advantageous, but not required
**Supervision Received**:
Supervision is provided by the Competency Center Director*
Supervision **Exercised**:
None**Physical/Sensory/Mental Demands**:- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions._
- Consistently standing and/or sitting with the ability to meet with other team members
- Consistently operating a computer and other office productivity machinery
- Remembering names and details
- Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
**Additional Requirements**:
Verification of identity and criminal records check**Disclaimer**
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._*
Questel*
Equal Employment Opportunity - All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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