Office Manager | Us Business Operations
Myoutdesk
- Lima
- Permanente
- Tiempo completo
With 3,000+ professionals and clients worldwide, we are launching MOD Peru to support North American and global customers.
Our North Star for Lima: 50+ placements by Day-120 and 200+ VPs within year one, operating to ISO-aligned, audit-ready standards.
At MOD we focus on long-term careers and growth minded team players that want stability for 5-10 or more years into the future.Role PurposeBe the operational backbone of MOD Peru.
You will make the Lima office run flawlessly—facilities, vendors, equipment, document control, onboarding logistics, training coordination, safety & compliance, and day-to-day administration—so the HR and Operations teams can hire, train, and place talent at speed.
Tech-forward, process-driven, and bilingual, you'll set up systems that scale to 200+ headcount and replicate across LATAM.What You'll Own1) Facilities & Vendor Management Primary liaison with MOD Miraflores; manage access, meeting rooms, badges, and building requests.
Maintain facilities calendar (cleaning, maintenance, ISP checks); ensure uptime and redundancy (primary/backup internet, hotspots).
Source and manage vendors (ISPs, equipment, couriers, printing, background checks); track SLAs and renewals.
Coordinate municipal/administrative items (e.g., signage/operating notices) with counsel.
2) Equipment, Inventory & IT Coordination Own asset lifecycle: forecasting, purchasing requests, receiving, asset tagging, issuance/return, RMA; maintain the Asset Register (Google Sheets) for kits.
Enforce BYOD/MDM acknowledgments and equipment receipts before access; coordinate with IT for Google SSO and Slack provisioning.
Prepare Day-1 workstations for every cohort; support basic triage and escalate to IT.
3) Onboarding & Training Operations (with HR) Orchestrate Day-0/Day-1 logistics: documents collection (DNI, bank, AFP/ONP, consents), NDAs/IP, background check routing, badge creation.
Schedule and host LMS 10-day bootcamps (room setup, attendance, quizzes, certificates); track at-risk learners and escalate.
Maintain orientation decks and new-hire FAQs; coordinate client-intro windows with the placements team.
4) Office Administration & Document Control Manage document control and physical file safekeeping; maintain stamp/seal custody; track notary runs and courier logs.
Own meeting & travel logistics for attorney/accountant/bank appointments; keep minute books & accounting books physically secure (as directed by counsel/firm).
Maintain shared knowledge base (policies, SOPs, floor plans, vendor directory) in Google Drive with least-privilege access.
5) Finance & Controls (coordination role) Prepare purchase requests and vendor packets; route per the approval matrix.
Maintain petty-cash log (if used) and expense submissions; reconcile receipts weekly and hand off to the accounting firm.
Assemble payment-run evidence packs; the Office Manager has no bank signatory authority and never releases payments.
6) Safety, Security & Compliance Run safety/evacuation briefings, ergonomic checks, and incident logs; coordinate OSH requirements for any telework annexes.
Enforce no-access before NDA/background check; run monthly access review (badges, Google, Slack) and inventory spot-checks.
Support ISO/SOC2 evidence capture (attendance sheets, access logs, asset registers, policy acknowledgments).
7) Communications & Culture Operate Slack channels; publish daily/weekly updates and event calendars.
Plan in-office events, recognition moments, and candidate days; partner with HR on employer branding and referrals.
Success Metrics (Scorecard)By Day 30 Vendor SLAs documented; Asset Register live with 100% reconciliation.
Day-1 kit SLA met for Cohort-1 (10 VPs); onboarding files 100% complete before access.
Office request SLA established (response = 4 business hours, resolution = 2 business days).
By Day 60 Zero critical facility incidents; internet uptime = 99.5%; spare kits = 5% of active headcount.
Learning Management attendance = 95%; quiz completion = 90%; evidence archived.
Monthly access review completed; 100% asset issuance/return forms on file.
By Day 90 Audit-ready ops pack (SOPs, logs, access/asset proofs) with zero high-severity gaps.
Vendor cost variance within ±5% of budget; on-time delivery = 95%.
Internal stakeholder NPS (Ops/HR/Placements) = 60.
RequirementsRequired Qualifications Fluent in English – Near-native (C1/C2) written and spoken English; able to communicate with U.S. clients and train VPs effectively.
Proven Operational Leadership – 2+ years in operations, project management, or training within a fast-paced, high-volume environment.
Placement & Training Experience – Strong background in onboarding and preparing remote staff for international clients.
Tech-Savvy & Data-Driven – Advanced use of ATS, LMS, and CRM platforms; able to analyze performance data and improve workflows.
Ability to utilize the latest AI to increase efficiency.
BPO or Remote Workforce Expertise – Prior experience managing offshore teams or virtual professionals for international clients.
Bachelor's Degree or higher in Business, Operations, or a related field.
Preferably MBA Preferred Qualifications Experience placing talent with U.S.-based clients in roles such as administration, sales, marketing, or customer service.
Knowledge of AI tools, automation platforms, and virtual communication best practices.
Performance Expectations (First Year) Achieve 80%+ client placement rate within 4 weeks of hire.
Maintain 90%+ client satisfaction in the first 90 days of VP placement.
Oversee training for 200+ VPs annually with 95% completing training on time and meeting readiness standards.
Implement operational processes that cut average hire-to-placement time by 20% or more in the first year.
BenefitsAt MOD, we believe in taking care of our managers so they can perform their best.
We offer: Competitive Salary: Above industry-standard, reflective of your experience and contribution.
Generous Paid Time Off (PTO): Exceeds industry standards, recharge and prioritize your well-being.
Professional Growth Opportunities: Be part of MOD's Latam expansion strategy, with opportunities for leadership development and career advancement.
Cutting-Edge Tools and Resources: Access to industry-leading platforms to support your success.
Collaborative Culture: our team values innovation, especially with AI Join us and enjoy a unique experience in the heart of Miraflores!
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